Each order enters a preparation period before dispatch. This allows time for order verification, product handling, final checks and protective packaging.

Standard processing time: 2–4 business days.

During holidays, promotional periods or other high-volume times, preparation may require up to approximately 5 business days.

A flat shipping charge of $5.99 USD applies to each order unless another shipping arrangement is clearly shown during checkout.

The shipping fee is separate from any customs, duties or import charges that may apply in the destination country.

Delivery speed varies according to destination, local carrier networks, customs procedures and the fulfillment location used for your order.

Once an order has been dispatched, a shipping confirmation containing available tracking information will be sent to the email address associated with the order.

• Tracking events may require 1–3 business days to appear after a shipment label has been created.
• Temporary gaps between carrier scans do not necessarily mean the parcel has stopped moving.
• International shipments may show fewer updates while moving between carrier networks or customs facilities.

International orders may be subject to customs duties, import taxes or local handling charges imposed by the destination country.

Unless otherwise stated at checkout, international shipments are generally handled on a Delivered Duty Unpaid basis.

Any such charges are assessed by local authorities and are the responsibility of the recipient. Ornavexa™ does not control the amount or timing of these charges.

Orders move into preparation quickly. If you notice an incorrect address or wish to request a cancellation, please contact our customer-care team within 12 hours of placing the order.

Once an order has entered active processing or has been transferred to a fulfillment partner, changes or cancellations may no longer be possible.

Customers are responsible for entering a complete and accurate delivery address at checkout.

Please review apartment numbers, postal codes, telephone details and recipient information carefully before completing your order.

Additional shipping charges may apply if a parcel must be resent because an incomplete or incorrect address was supplied.

An order containing several pieces may occasionally be dispatched in more than one parcel.

This can occur when different items are prepared at separate fulfillment locations or become ready for dispatch at different times.

Multiple parcels belonging to the same order may therefore arrive on different days.

If an item arrives visibly damaged, please contact our customer-care team within 72 hours of delivery.

Include your order number, a description of the issue and clear photographs showing both the affected item and the packaging.

Once the issue has been reviewed and confirmed, an appropriate replacement or other resolution can be arranged.

If tracking stops for an extended period and the shipping carrier confirms that the parcel has been lost in transit, please contact our customer-care team.

Once carrier confirmation has been obtained, we can review the shipment and arrange a suitable resolution, including replacement where appropriate.

If tracking shows a parcel as delivered but you cannot locate it, please first check:

• Around the delivery entrance or other safe-drop locations.
• With household members, reception staff or neighbors.
• With the local carrier responsible for final delivery.

Carrier scans may occasionally appear shortly before physical delivery. If the parcel still cannot be located after reasonable checks, please contact our customer-care team.

Although we aim to keep orders moving smoothly, some delays can occur beyond the control of Ornavexa™.

These may include:

• Customs inspections or clearance delays.
• Severe weather or natural events.
• Carrier disruptions.
• Public holidays or unusually high parcel volumes.
• Regional transportation interruptions.
• Security or regulatory inspections.

Estimated delivery windows should therefore be understood as guidance rather than guaranteed delivery commitments.

For shipping-related questions, please include your order number and the email address used when placing the order.

Email: service@ornavexa.com

Telephone: +86 17724603939

Customer Support Hours: 8:00 AM – 10:00 PM Daily, China Standard Time (UTC+8).