We may receive personal information directly from you when you interact with the Ornavexa™ store.

This can occur when you:

• Place or attempt to place an order.
• Create or manage a customer account.
• Provide shipping or billing information.
• Contact customer care.
• Request a return, refund or replacement.
• Subscribe to marketing communications.
• Submit reviews, feedback or other communications.

Depending on the interaction, information may include your name, email address, telephone number, delivery address, billing address, order information and other details you choose to provide.

When you make a purchase, payment-related information is processed through the payment services available in our checkout environment.

Ornavexa™ does not ask customers to provide full credit-card numbers or card security codes through ordinary customer-service communications.

Full card credentials are generally handled by authorized payment processors rather than stored directly within our own customer-service records.

When you access the website, certain technical and interaction information may be collected automatically by the store, Shopify or other technology providers.

This can include:

• IP address.
• Browser type and version.
• Device type and operating system.
• Approximate location derived from technical data.
• Pages viewed and navigation activity.
• Shopping-cart and checkout interactions.
• Referral information.
• Cookie and similar technology identifiers.

Personal information may be used for purposes reasonably connected with operating the Ornavexa™ store.

• Processing and confirming purchases.
• Arranging fulfillment, shipment and delivery.
• Providing order and tracking information.
• Responding to customer-care inquiries.
• Handling returns, refunds and product issues.
• Detecting suspicious, fraudulent or abusive activity.
• Maintaining and improving store functionality.
• Understanding how customers interact with the store.
• Complying with legal, tax and regulatory obligations.
• Sending marketing communications where permitted.

The Ornavexa™ online store is supported by Shopify ecommerce technology.

Shopify may process information relating to store visits, account activity, checkout activity and transactions in order to provide, secure and improve ecommerce services.

Information submitted through the store may therefore be transmitted to or processed through Shopify systems and related infrastructure.

We may disclose limited personal information to service providers where reasonably necessary for them to perform services on our behalf.

These providers may include:

• Ecommerce and website infrastructure providers.
• Payment processors.
• Fulfillment and warehouse partners.
• Shipping and logistics providers.
• Customer-service technology providers.
• Fraud-prevention and security providers.
• Analytics and measurement providers.
• Marketing and advertising technology providers.
• Professional advisers where necessary.

Providers may process information only in connection with their respective services and subject to applicable contractual or legal requirements.

Where advertising or analytics technologies are enabled on the Ornavexa™ store, certain providers may receive information through cookies, pixels, tags or similar technologies.

Depending on the tools actually enabled, these providers may include platforms such as:

• Meta technologies, including Facebook and Instagram.
• Google advertising or analytics technologies.
• AppLovin or related advertising technologies.
• Other analytics, attribution or advertising platforms used by the store.

These technologies can help measure advertising performance, understand store activity and, where permitted, present advertising that may be more relevant to particular audiences.

Third-party providers process information under their own privacy practices in addition to any obligations they have to us.

Cookies are small data files or identifiers that may be stored on or associated with your device when you use a website.

Ornavexa™ and its technology providers may use cookies or similar technologies for several purposes.

Your browser, device or available store privacy controls may allow you to restrict certain cookies. Disabling essential technologies may affect some store functions.

We may use your contact information to send promotional communications when you have provided consent or when another lawful basis permits us to do so.

Marketing communications may contain information about new Ornavexa™ pieces, collections, editorial content, offers or other store updates.

You may opt out of promotional email communications using the unsubscribe mechanism included in marketing messages.

Transactional communications concerning an order, payment, shipment, return or customer-service matter may still be sent when necessary.

We use administrative, technical and organizational measures intended to protect personal information against unauthorized access, loss, misuse or disclosure.

These measures may include secure checkout technologies, encrypted data transmission, access controls and security features supplied by our ecommerce, payment and technology providers.

No method of transmission or electronic storage can be guaranteed to be completely secure, and no website can eliminate every possible risk.

Personal information is retained for as long as reasonably necessary for the purposes for which it was collected.

Retention periods can vary according to:

• Order and fulfillment requirements.
• Return and warranty matters.
• Customer-service needs.
• Fraud-prevention requirements.
• Tax and accounting obligations.
• Legal claims and regulatory requirements.

Information may be deleted or anonymized when it is no longer reasonably required, subject to applicable legal obligations.

Ornavexa™ serves customers through an international ecommerce and fulfillment environment.

As a result, personal information may be processed in countries other than the country in which you live, including locations where Shopify, payment providers, logistics providers, technology providers or other service providers operate.

Where required, appropriate legal mechanisms or safeguards may be used for international transfers.

Depending on where you live, privacy law may provide you with certain rights relating to your personal information.

We may need to verify your identity before completing certain privacy requests.

Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws.

Depending on the law and circumstances, these rights may include access, correction, deletion, portability, and the ability to opt out of certain forms of targeted advertising, sharing or sale as those terms are defined under applicable law.

Ornavexa™ will respond to qualifying requests in accordance with applicable legal requirements.

Where the GDPR, UK GDPR or similar privacy rules apply, personal information may be processed on one or more recognized legal bases.

These may include:

• Performing a contract, such as fulfilling an order.
• Complying with legal obligations.
• Legitimate business interests, where those interests are not overridden by applicable privacy rights.
• Consent, where consent is legally required.

Applicable law may also provide rights of access, correction, erasure, restriction, objection and data portability.

Browsers and devices may provide privacy settings or preference signals designed to communicate tracking or advertising choices.

Because browser-based signals do not all operate under a single universal standard, the way they are handled can depend on the signal, jurisdiction, Shopify configuration and technologies enabled on the store.

Where required by applicable law and supported by the relevant technology, recognized privacy preference signals may be used to communicate certain opt-out choices.

The Ornavexa™ store is not designed or directed primarily toward children.

We do not knowingly seek to collect personal information from children in circumstances where parental or guardian consent would be legally required.

If you believe a child has provided personal information inappropriately, please contact customer care so the matter can be reviewed.

If a security incident involving personal information occurs, we will investigate the circumstances and take reasonable steps to address the issue.

Where notification is required by applicable law, affected individuals or relevant authorities will be notified within the period and by the method required under that law.

Information or functionality on the Ornavexa™ store may involve independently operated third-party services.

Once you interact directly with a third-party service, its own privacy practices may apply.

We encourage customers to review the privacy information provided by payment platforms, social networks, advertising services and other external providers they choose to use.

This Privacy Policy may be updated periodically to reflect changes in our operations, ecommerce technology, service providers or applicable legal requirements.

The updated version will be displayed on this page together with a revised “Last Updated” date.

Where applicable law requires additional notice or consent for a material change, we will take the steps required by that law.

Questions about this Privacy Policy, the way personal information is handled, or privacy-rights requests may be directed to our customer-care team.

Email: service@ornavexa.com

Telephone: +86 21 5878 7786

Business Hours: 8:00 AM – 10:00 PM Daily, China Standard Time (UTC+8)

Company:
Shanghai Meicaohan Network Technology Co., Ltd.

Registered Address:
Room 101-J, Building 6,
No. 2222 Huancheng Road,
Juyuan New Area, Jiading District,
Shanghai, China