A return request must normally be submitted within 30 days of receiving the item.

To qualify for return, the piece should be returned in substantially the same condition in which it arrived.

• The item must be unused and unworn.
• Original tags, protective materials or seals must remain attached where applicable.
• The item should be returned with its original packaging, pouch, box or protective components.
• Modular pieces should include all components, attachments and interchangeable parts originally supplied.
• Proof of purchase or valid order information must be available.

Before sending an item back, please contact Ornavexa™ customer care at:

service@ornavexa.com

Please include:

• Your order number.
• The email address used to place the order.
• The item or items you wish to return.
• A brief reason for the return.
• Photographs when the request concerns damage, defects or an incorrect item.

Once the request has been reviewed, our team will provide the applicable return instructions and return destination.

Please inspect your order shortly after delivery.

If an item arrives damaged, appears defective, or differs from the item ordered, contact our customer-care team as soon as possible.

To help us review the issue efficiently, please provide:

• Your order number.
• Clear photographs of the affected item.
• Photographs of the outer and inner packaging when shipping damage is involved.
• A short description of the issue.

After review, Ornavexa™ will advise the appropriate resolution, which may include replacement, return instructions or a refund where applicable.

Certain products or conditions may prevent an item from being accepted for a standard change-of-mind return.

These may include:

• Customized or personalized pieces.
• Items that have been worn, damaged, altered or modified after delivery.
• Products missing original components, detachable modules or essential packaging.
• Items with hygiene seals that have been opened where hygiene restrictions apply.
• Gift cards, where offered.
• Items clearly identified as final sale at the time of purchase, where permitted by law.

This does not limit any rights you may have for defective, misdescribed or incorrectly supplied goods under applicable consumer law.

Availability can change quickly across different finishes, forms and modular components.

For this reason, the clearest way to obtain another piece is generally to complete the authorized return process for the original item and place a separate order for the preferred replacement.

If the item arrived damaged, defective or incorrect, customer care will advise whether a direct replacement can be arranged instead.

Return-shipping arrangements depend on the reason for the return and any rights that apply in your location.

Where an item is confirmed to have arrived damaged, defective or incorrect, Ornavexa™ will provide the appropriate return or replacement instructions.

For eligible change-of-mind returns, return-shipping costs may be the responsibility of the customer unless otherwise stated or required by law.

Customers in certain jurisdictions may have statutory cancellation or withdrawal rights in addition to the Ornavexa™ 30-day return policy.

For qualifying consumer purchases in the European Union and other jurisdictions with comparable rules, a statutory cooling-off period may apply, subject to applicable legal exceptions.

Where those legal rights provide greater protection than this policy, the applicable statutory rights will continue to apply.

Returned goods must still be handled appropriately, and customers may remain responsible for diminished value caused by handling beyond what is reasonably necessary to inspect the item.

After an authorized return reaches the designated return location, it will be reviewed before the refund is finalized.

The review may confirm:

• The returned item matches the authorized return.
• The product condition meets the applicable requirements.
• All expected components are included.
• No material alteration or unreported damage occurred after delivery.

Once the review is complete, you will be informed of the outcome.

Approved refunds are generally returned to the original payment method used for the purchase.

Once Ornavexa™ has issued the refund, please allow up to approximately 10 business days for normal payment processing.

Your bank, card issuer or payment provider may require additional time before the refunded amount becomes visible in your account.

If you have received confirmation that a refund was approved but it has not appeared, first allow your financial institution's normal processing period to pass.

If more than approximately 15 business days have passed after confirmation that the refund was issued, please contact:

service@ornavexa.com

Include your order number so our team can review the refund record efficiently.

Ornavexa™ may use different return-processing locations depending on the item, destination and fulfillment route.

For this reason, the correct return destination will be provided after your return request has been reviewed and authorized.

If your order was delivered in more than one shipment, the applicable return period for each item is generally measured from the date that particular item was delivered.

When requesting a return for several products, please identify each item clearly so our team can provide the correct instructions.

For return, refund or order-related questions, please provide your order number whenever possible.

Email: service@ornavexa.com

Telephone: +86 21 5878 7786

Customer Support Hours: 8:00 AM – 10:00 PM Daily, China Standard Time (UTC+8).