The payment methods currently available for your order will be displayed during checkout.

Depending on availability, these may include:

• PayPal.
• Major credit cards.
• Major debit cards.
• Other secure payment options presented by the checkout system in your region.

When PayPal is selected during checkout, you may be transferred to PayPal's secure payment environment to complete the transaction.

Availability of PayPal features may differ according to country, account status and PayPal's own eligibility rules.

Eligible major credit and debit cards can be used when they appear as available payment methods at checkout.

Card transactions are submitted through the authorized payment processor used by the store.

• Ornavexa™ does not require customers to send card numbers by email or telephone.
• Card information is processed through the secure checkout environment.
• Available card types may vary by country, issuing bank and payment provider.

Unless otherwise indicated during checkout, Ornavexa™ online orders are processed in United States Dollars (USD).

If your bank account or card is denominated in another currency, your card issuer or payment provider may convert the charge according to its own exchange rate.

Any foreign-exchange fees or international transaction charges applied by your financial institution are determined by that institution rather than Ornavexa™.

When an order is submitted, your chosen payment method may undergo authorization before the order is confirmed.

The bank or payment provider may check:

• Whether sufficient funds or credit are available.
• Whether billing information matches its records.
• Whether additional verification is required.

A successful checkout does not override any security decision made by the payment provider or issuing bank.

In some cases, a bank or card provider may display a payment as pending before the transaction has been fully completed.

Pending authorizations are controlled by the financial institution and may remain visible temporarily even if the payment is later declined or cancelled.

The time required for a pending authorization to disappear depends on your card issuer or payment provider.

A payment may be declined for reasons determined by the issuing bank or payment provider.

Common causes can include:

• Incorrect card or billing information.
• Insufficient available funds.
• Card security restrictions.
• International transaction restrictions.
• Additional identity verification requirements.

If a valid payment continues to be declined, contacting the card issuer or payment provider is usually the fastest way to identify the cause.

When requested, billing information should match the information held by your bank or payment provider.

Incorrect billing addresses, names or security details can cause authorization delays or declined transactions.

If more than one transaction appears on your account, first check whether one of the entries is marked as a temporary authorization or pending transaction.

If two completed charges appear for the same order, please contact customer care with your order number and relevant transaction details so the issue can be reviewed.

Where a refund is approved under the applicable return or refund terms, the refund will generally be returned through the original payment method used for the order.

After a refund has been issued, banks and payment providers may require additional processing time before the funds appear in your account.

Processing times are determined by the financial institution and can vary between payment methods.

Protecting payment information is an important part of the Ornavexa™ checkout experience.

Transactions are handled through secure payment infrastructure and encrypted checkout technology. Sensitive card details are processed by the relevant payment provider rather than being requested through ordinary customer-service communications.

• Never send a full card number by email.
• Never send your card security code by email.
• Never share your PayPal or banking password with Ornavexa™ customer care.

For questions concerning an Ornavexa™ order, payment status or a possible duplicate transaction, please have your order number available when contacting customer care.

Email: service@ornavexa.com

Telephone: +86 21 5878 7786

Customer Support Hours: 8:00 AM – 10:00 PM Daily, China Standard Time (UTC+8).

Questions involving card authorization, exchange rates, bank fees or declined transactions may also need to be addressed directly with your bank or payment provider.