FAQ

Ornavexa™
Questions & Answers

Company Information

Legal Company Name
Shanghai Meicaohan Network Technology Co., Ltd.
Brand Name
Ornavexa™
Legal Representative
Xie Longgang
Unified Social Credit Code
91310114MAKCXE9425
Registered Business Address
Room 101-J, Building 6,
No. 2222 Huancheng Road,
Juyuan New Area, Jiading District,
Shanghai, China
Customer Support Email
service@ornavexa.com
Customer Support Phone
+86 21 5878 7786
Customer Service Hours
Daily
8:00 AM – 10:00 PM
China Standard Time (UTC+8)
Frequently Asked Questions

The Details Behind Every Object.

Find practical information about Ornavexa™, our sculptural accessories, transformable structures, modular components, styling, product care, order processing, shipping, tracking, cancellations, returns and refunds. This page is designed to make the experience surrounding each piece as clear as the object itself.

Our Design Perspective

Familiar Objects, Reconsidered.

Ornavexa™ begins with a simple question: where else can jewelry live? We explore the collar, ear, hair, scarf, handbag, wrist, hat and other familiar spaces through sculptural form, movement, modularity and personal interpretation.

About the Brand

Products & Design

01
Who operates Ornavexa™?
Ornavexa™ is operated by Shanghai Meicaohan Network Technology Co., Ltd. Our registered company information is displayed at the beginning of this page.
02
What kind of products does Ornavexa™ create?
Ornavexa™ focuses on sculptural fashion accessories designed to extend jewelry beyond its traditional categories. Collections may include collar pieces, non-pierced ear jewelry, hair objects, scarf jewelry, handbag elements, sculptural handles, wrist pieces, hat jewelry and other transformable accessories.
03
What makes the Ornavexa™ design approach different?
Rather than beginning with the question “What jewelry should we make?”, we often begin by looking at familiar objects and asking how they could be reinterpreted. Form, proportion, movement and interaction are considered before unnecessary decoration.
04
Are Ornavexa™ pieces original designs?
Original design direction is central to Ornavexa™. We focus on recognizable silhouettes, unexpected placements, transformable structures, modular systems and sculptural details intended to give each object its own visual identity.
05
How does a new design usually begin?
A concept may begin with silhouette studies, proportion tests, sketches, material references or a familiar accessory that we believe can be reconsidered. The idea is then refined around wearability, visual balance and the way the object interacts with the person wearing it.
06
Will every piece look exactly like the product images?
We aim to represent each design as accurately as reasonably possible. Slight differences in screen settings, photography, lighting, reflection, surface tone or production detail may cause the physical object to appear somewhat different from an image.
Form & Function

Wearing & Compatibility

07
Are all Ornavexa™ pieces transformable?
No. Some designs transform through repositioning, articulation, removable components or interchangeable modules. Other pieces are intentionally fixed sculptural forms.
08
Can components from different products be combined?
Not unless compatibility is specifically indicated. Different pieces may use different dimensions, connectors, attachment systems and structural requirements. Forcing incompatible components together may damage the object.
09
How should I care for my piece?
Store Ornavexa™ pieces separately where possible and avoid prolonged exposure to water, abrasive surfaces, harsh cleaning products, hairspray, perfume and cosmetics. A soft, dry cloth is generally appropriate for routine surface care unless the individual product requires different handling.
From Checkout to Arrival

Orders & Shipping

10
How long does order processing take?
Orders are normally prepared within 2–4 business days after payment confirmation. During holidays, promotional periods or unusually high order volume, processing may require up to approximately 5 business days.
11
How long does delivery usually take?

United States: 10–15 business days.

Canada, United Kingdom and Australia: 11–16 business days.

Other international destinations: 15–20 business days.

These timeframes are estimates rather than guaranteed delivery dates.

12
How much does shipping cost?
Our standard shipping arrangement is currently a flat $5.99 USD charge per order, unless another shipping arrangement is shown during checkout.
13
Where are orders dispatched from?
Shipment origin can vary according to product availability, inventory placement, fulfillment location and destination. Some orders may be prepared through designated manufacturing or fulfillment partners. The shipping origin therefore may not be the same as our registered company address.
14
Will I receive tracking information?
Once an order has been dispatched and tracking becomes available, shipping information will normally be sent to the email address used during checkout. Initial tracking activity may require 1–3 business days to appear.
15
What should I do if tracking stops updating?
Temporary gaps can occur when parcels move between logistics facilities, international networks or customs processing. If tracking has remained unchanged for an unusually long period, contact service@ornavexa.com with your order number.
16
What if tracking shows delivered but I cannot find the parcel?
Check the delivery entrance, mailbox, safe-drop areas, household members, reception staff, neighbors and the local carrier where appropriate. If the parcel still cannot be located, contact our customer-care team so the available delivery information can be reviewed.
17
Can I change or cancel an order?
Contact us as soon as possible. We will make reasonable efforts to review a cancellation or modification before fulfillment begins. Once an order enters active processing or has been transferred for fulfillment, changes may no longer be possible.
After Delivery

Returns & Refunds

18
What is the return period?
Eligible items may be submitted for return within 30 days after delivery, subject to the conditions of the Ornavexa™ Return & Refund Policy. Products should generally remain unused, unworn and complete with their applicable original components and packaging.
19
How do I request a return?
Contact service@ornavexa.com before sending merchandise anywhere. Include your order number, the item involved, the reason for the request, and relevant photographs where appropriate. Once reviewed, our team will provide the applicable return instructions and return destination.
20
What happens if an item arrives damaged or incorrect?
Contact customer care promptly with your order number and clear photographs of the item and relevant packaging. Once the issue has been reviewed, an appropriate resolution may include replacement, reshipment, return instructions or a refund.
Still Need Help?

A Clear Answer, When You Need One.

Questions about a particular Ornavexa™ piece, compatibility, styling, care, an existing order, delivery, return or refund? Please include your order number when your question relates to an existing purchase.

Customer Support Email
service@ornavexa.com
Customer Support Phone
+86 21 5878 7786
Customer Service Hours
Daily
8:00 AM – 10:00 PM
China Standard Time (UTC+8)
Ornavexa™

The Object Begins With Us.
The Interpretation Belongs to You.

Ornavexa™ begins with form, movement and a different way of looking at familiar accessories. How the piece ultimately lives, transforms and becomes personal is shaped by the person who wears it.


Jewelry Beyond Jewelry.
© 2026 Ornavexa™. All Rights Reserved.
Shanghai Meicaohan Network Technology Co., Ltd.
Legal Representative: Xie Longgang
Unified Social Credit Code: 91310114MAKCXE9425
Room 101-J, Building 6, No. 2222 Huancheng Road, Juyuan New Area, Jiading District, Shanghai, China